with Colin MacLachlan
One such expert is Colin MacLachlan, former SAS soldier and hostage negotiator, who has appeared in numerous TV programmes including Channel 4’s SAS: Who Dares Wins and Channel 5’s Secrets of the SAS. Colin knows a thing or two about the value of conversation, and his conversational skills have seen him negotiate with terrorists, survive interrogation and speak to audiences of thousands.
Giving his own insight into the value of conversation, he said: “I think body language is incredibly important and they say a lot of communication is non-verbal. A lot can be read through how someone’s posture is, how they deliver something, eye contact, what their arms are doing and if the person feels they mean it. For hostage negotiation situations, it is really important because we need to build rapport and trust with the people we are talking to.”
Our very own Angela Lewis, Villa Maria brand ambassador, added: “Good conversations can shape futures, bring us comfort, make us smile and help increase our understanding. Conversation is at the heart of all of our relationships, just as it’s at the heart of our business, and so we wanted to find out what really makes for a good discussion. The key is ensuring a conversation is something all participants can feel included in, so that might involve finding a subject everyone can relate to, as well as one that inspires a larger debate over a glass of wine in order to avoid those dreaded silences.”